Jumpspree Return Policy & Guidelines

Items shipped by the Sellers on Jumpspree.com, including the Jumpspree App, can be returned within 30 days of delivery with a few exceptions, or unless stated otherwise.

A few things to keep in mind:

• Sellers determine their own return policy and it will be clearly outlined in a dedicated section on the listing page. It is the buyer’s responsibility to thoroughly review the return policy for each item before purchasing.




• Sellers on Jumpsree may offer a 7-day, 14-day, or 30-day return policy, but Jumpspree’s overall return period caps at 30 days. Sellers may also offer non-returnable items, in such cases Jumpspree’s return policy will not apply. While most sellers offer a return policy equivalent to Jumpspree's, some seller return policies may vary.




• Instant refund will be provided to buyers once the returned item is successfully shipped back to the Seller, or returned back at the store location. Additionally, depending on the Seller’s return policy, buyers will be charged for the return shipping if the Seller does not offer Free Returns. Alternatively, if Free Returns is offered, then there will be no return charges for buyers, the return shipping will be charged to the Sellers.




• If you have already received a refund and are expected to return the item, you can create a return request from the Manage Orders tab in the Jumpspree app. You will be charged if an item that is expected to be returned is not sent back to the Seller or to Jumpspree.




• If the item has already been sent back to the Seller or to Jumpspree, and you have received an email asking you to return it or have been charged for the item, we will reverse the charge as soon as the return is processed by Jumpspree. It might take additional time for your financial institution to make funds available in your account.




• To prevent and detect fraud and abuse, in some circumstances Jumpspree may require additional information and documentation from you, such as a government-issued photo identification, product images, and other valid or necessary information to consider processing a return or providing a refund or replacement. All personal information you provide will be handled in accordance with our Privacy Policy.

If you have any questions or concerns regarding Jumpspree’s Return Policy, please write to us at returns@jumpspree.com. We’re always here for you.